It takes up to 48 hours for processing the order before it is dispatched from our warehouse. Post dispatch the time taken to reach you would vary depending on your pin code location from our warehouse. Have more questions? Submit a request

Order Confirmation: Your order is confirmed & getting processed at the warehouse Order Dispatched: Your order is dispatched to your address, you should be receiving it soon. Order Delivered: Your order is delivered Order Returned: Your order is returned to the warehouse either due to geographic limitations, 3 unsuccessful attempts by logistics partner or incorrect address. You can get in touch with the customer support team if you wish to have it delivered again. You can also have the order cancelled and we will initiate a refund for the same. Order Cancelled: Your order can be cancelled due to failed payments, no service pincode location or a cancellation requested by you. Have more questions? Submit a request

No, there are no additional charges for deliveries of pre-paid and Cash on Delivery Orders Have more questions? Submit a request

Oops, we're very sorry to hear that. Please try again after a while. If you aren't able to check your order For any further assistance, please get in touch with us through CHAT or raise issue through Submit a request Have more questions? Submit a request

Fret not, you can always check the invoice of your purchase on your User Profile which can be accessed by logging in to AFA Store India on your desktop/laptop. Have more questions? Submit a request

We try our level best to make sure that the order is delivered within 10 working days (not including weekends and public holidays). On some occasions due to any unprecedented situation, the delivery may get delayed, however, rest assured you will receive the same. If your issue is not resolved, please get in touch with us through CHAT or raise issue through Submit a request Have more questions? Submit a request

If you wish to exchange a product, we request you to kindly go through our.Exchange policy in detail, before raising an exchange request. If your ordered product(s) meet the condition(s) mentioned in the link above, we would be happy to exchange your product free of charge. For any further assistance, please raise concern through Submit a request Have more questions? Submit a request

If you agree with the terms and conditions mentioned in the Return Policy Click on the "Helpdesk" section on the bottom side of AFA Store India Website, You can also access the Help section in AFA Store India website/APP from the FAQ page, Login page or My Accounts. Please fill in the required details along with images of the product which you wish to return. The price tags, brand tags and all packaging should be maintained as is for the Return to be accepted. Our Customer Support team will get in touch with you over email for next steps. Refunds: If the conditions of your order warrant a refund, as decided by the conditions outlined in the terms and conditions page, the refund will be initiated only after the product is received at the warehouse. Your refund amount will be less Shipping charges and any additional shipping charges would be deductible from your total order amount in the case that additional logistics are involved Have more questions? Submit a request

Once an order is placed with the help of a coupon code and the order is later cancelled by the customer, the same cannot be reused. Can the coupon code be reinstated if the order is returned without delivery? Please raise issue through Submit a request Have more questions? Submit a request Product out of stock If the prepaid order is cancelled by AFA Store India due to the product being out of stock or the pin-code being non-serviceable the refund will be processed in 10-15 days to the source account Have more questions? Submit a request

We understand the possibilities of damages or defects. We want all our fans to make purchases with 100 percent satisfaction. So, if you feel that the purchase you made does not satisfy you, we can always arrange an exchange for the same. For details of our Return Policy, click here - Returns and Cancellations Have more questions? Submit a request

Once the return pickup is completed and the quality check is approved, we raise a return request with banks which then takes 10-15 days to transfer the amount to the source account in case of preorder orders In case of COD orders, we SMS the Cashfree link to users to enter the bank details post which the transfer happens via bank within 10-15 days If the prepaid order is cancelled from our side due to the product being out of stock or the pin-code being non-serviceable the refund will be processed in 10-15 days to the source account If the user cancels the prepaid order, refund will be processed in 10-15 days to the source account If your issue is not resolved, please get in touch with us through CHAT or raise issue through Submit a request Have more questions? Submit a request

You can raise a cancellation of the order, within 24 hours from the time of purchase. Please note, that once the order is processed by the warehouse, no cancellations would be permitted, even if within the said 24 hours. The order will be processed as per the usual procedure and you will have to raise a return request after you’ve received the same. If your issue is not resolved, please get in touch with us through CHAT or raise issue through Submit a request Related articles

Login / Register using your email id and password. Select the product of your choice you wish to order. For Apparel, select your size. Refer to the Size chart link on the product page Click on ‘Add to Cart’ and proceed to Check Out and provide all details for the Delivery. Make payment using the available modes of payments. You will receive an order confirmation email. For any further assistance, please get in touch with us through CHAT or raise issue through Submit a request Have more questions? Submit a request

We accept payments through Debit Card/ Credit Card/ Net Banking/UPI We accept cash on delivery for select pin codes. The option will be available on the Shipping page during checkout if your pincode is serviceable for cash on delivery. Your Bank / Card statement would reflect the charge under RazorPay. For any further assistance, please get in touch with us through CHAT or raise issue through Submit a request Have more questions? Submit a request My reason is not listed here If in case your query is not getting addressed here, please get in touch with us through CHAT or raise issue through Submit a request Have more questions? Submit a request